Basic Communication Skills

This practical course builds the core communication skills you need to be clear, correct and confident at work and in everyday life. You will learn how communication works, reduce common errors, and practise written, oral and non‑verbal skills that make messages effective and easy to understand.

What you will achieve

• Write clear emails, memos and short reports; craft a professional CV and cover letter.
• Speak confidently on the phone, in meetings and when giving presentations.
• Improve grammar, pronunciation, intonation and overall clarity of speech.
• Use active listening and questioning to understand others and give useful feedback.
• Recognise and overcome common communication barriers and conflicts.
• Read and use non‑verbal cues to build rapport and present a professional image.

How the course works

• Short lessons with focused theory and practical examples.
• Regular practice tasks: writing exercises, short recordings, role‑plays and mini‑presentations.
• Self‑checks and quick quizzes to track progress.
• Opportunities for peer or tutor feedback where available.

Who should take this course

• Anyone wanting to improve workplace or everyday communication.
• Learners with basic literacy who want a practical, hands‑on way to become more confident.

Time and requirements

• Estimated 15–20 hours total study, including practice.
• You will need a notebook, access to a word processor, and a simple recording device (phone or computer) for speaking practice.

Tips to get the most from the course

• Do the practical tasks and record yourself speaking.
• Ask for feedback from colleagues, friends or peers.
• Apply what you learn immediately at work or in daily conversations.